Privacy Policy

PlayScout Studios Oyun Yazılım Pazarlama Anonim Şirketi, a company established in Türkiye with its registered office at Halaskargazi Mah. Halaskargazi Cad. No: 38-66E, İç Kapı No: 215, Şişli, Istanbul 34371, Türkiye (“PlayScout,” “we,” “us” or “our”), develops and operates mobile games and related websites and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you use the Services.

This Policy applies worldwide, subject to supplemental or just-in-time notices for a particular jurisdiction, feature or activity. It does not apply to recruitment, employment, purely offline business interactions or third-party services operating under their own notices. This Policy is an information notice, not a request for consent. Where law requires consent—for example, for certain personalized advertising, advertising identifiers, non-essential cookies or similar tracking—we request it separately and provide a way to withdraw it.

1. Personal Data We Collect and Where It Comes From

The information we collect depends on the Service, device, region, privacy choices and features you use.

1.1 Information You Provide Us

If you contact us, we may collect your name or chosen identifier, email address, country or region, message content, screenshots, logs, attachments and other information you choose to provide. For privacy requests, we may collect information reasonably necessary to identify you, locate records, verify the request and communicate with you. We may collect product feedback, ratings, survey responses and suggestions. Please do not send sensitive personal data, financial credentials, government identification numbers or information unnecessary for assistance.

1.2 Information Collected Automatically

We may collect device type and model, operating system and version, language, time zone, app version, network information, screen settings and similar technical information; IP address, app-instance, installation, user, platform, iOS IDFV, Android App Set ID and, where permitted, advertising identifiers such as IDFA or Google Advertising ID; sessions, level progress, completed levels, boosters, daily tasks, win streaks, rewards, gameplay events, screen views, taps, timestamps, balances, profiles, scores, leaderboards and achievements; ad impressions, ad content, viewing, clicks, rewarded-ad completion, install source, campaign and conversion information and consent selections; purchase and entitlement identifiers, prices, currency, purchase or restore status and information required to validate and deliver Premium or other in-app items. Apple, Google or another payment provider processes payment credentials; we generally do not receive full card or bank-account details.

We may infer country, region or city-level location from IP address or device settings. We do not intend to collect precise GPS location through Lotus Mahjong without specific notice and required permission. We may collect crash logs, error reports, loading time, latency, frame rate, memory or battery information, device state and other diagnostics. If enabled, we may process a push token and notification preferences. When you visit playscout.co, systems and hosting providers may process server logs, browser type, pages viewed, referral information, IP address and security data. If we use non-essential cookies, we will provide an appropriate notice and preference mechanism where required.

1.3 Information from Third Parties

Apple App Store, Google Play and platforms may provide purchase confirmations, transaction and entitlement information, platform or device identifiers and install information. Advertising, attribution and analytics partners may provide ad views, clicks, installs, campaign source, in-game events, purchases and device-level signals. Cloud, hosting, game technology and purchase-management providers may process identifiers, progress, diagnostics and entitlements. We may also receive information from professional advisers, authorities or corporate transaction counterparties where permitted by law.

1.4 Sensitive Personal Data

We do not intentionally collect through Lotus Mahjong precise geolocation, health information, biometric identifiers, government identification numbers, financial-account credentials or information revealing racial or ethnic origin, political opinions, religion or sexual orientation. Please do not provide it in support messages.

2. How and Why We Use Personal Data

We process personal data only for specified purposes and under a legal basis available under applicable law. Purposes include providing and operating Services, profiles and leaderboards; saving, restoring and synchronizing progress and delivering purchases; showing contextual or optional rewarded ads; providing personalized advertising and measuring campaigns; analyzing, troubleshooting and improving Services; responding to support and privacy requests; preventing fraud, cheating, abuse and security incidents; complying with law and establishing, exercising or defending legal rights; managing corporate transactions and internal operations; and sending permitted service messages or push notifications. Typical bases include contract performance, legitimate interests, legal obligations and consent where required. We do not use personal data for a materially incompatible purpose without additional information and, where required, consent.

3. Advertising, Analytics and Tracking Choices

The Services may be free-to-play games with third-party advertising and in-app purchases. A one-time “Remove Ads” or “Premium” purchase may remove interruption ads while optional rewarded or bonus videos remain available. Consumables may be separate; the offer and ad experience shown at purchase control.

Advertising, analytics, attribution, mediation and related technologies may process identifiers, IP address, location, app activity, purchase status, product interaction and advertising data. Some providers act as processors and others as independent controllers under their notices. Providers vary by platform, region, version and consent status. Where required, we ask consent before personalized advertising, accessing an advertising identifier or non-essential tracking. On iOS, if you decline App Tracking Transparency, we will not access IDFA for tracking, although contextual ads may continue. Device and in-game privacy controls may be available on Android and other platforms. Opting out does not necessarily remove ads; it generally means they are selected using less information and are not tailored from cross-app or cross-site activity.

4. How We Disclose Personal Data

We may disclose personal data only as reasonably necessary and subject to law to service providers for hosting, cloud storage, game technology, analytics, crash reporting, security, support, purchase validation, communications and professional services; advertising, mediation and attribution partners subject to consent and opt-outs; Apple, Google and other platform or payment operators; other users where profiles or leaderboards make scores, rankings, mascot attributes, frames, medals or achievements visible; courts, regulators, law enforcement, public authorities, advisers and rights-protection recipients; investors, lenders, purchasers, sellers, successors and advisers in corporate transactions; and recipients you direct or authorize.

We do not sell personal data for money. Disclosures to advertising partners may nevertheless be treated as “sale,” “sharing” or “targeted advertising” under certain U.S. state laws; eligible users may opt out as described in Sections 3 and 9.

5. International Transfers

PlayScout is based in Türkiye. Providers may process personal data in Türkiye, the EEA, the United Kingdom, the United States and other countries. Where required, we use lawful safeguards such as adequacy decisions, standard contractual clauses, approved contractual undertakings, binding corporate rules or other recognized mechanisms. Transfers from Türkiye follow Article 9 of Law No. 6698 on the Protection of Personal Data (KVKK); EEA and UK transfers use mechanisms recognized under GDPR or UK GDPR, as applicable.

6. Data Retention

We retain personal data only as reasonably necessary to provide Services, maintain progress and entitlements, resolve support issues, protect security, comply with law and establish or defend claims. Retention depends on data type, Service configuration, choices and legal requirements. When no longer necessary, we delete, anonymize or otherwise dispose of data as permitted by law and technical capabilities. Protected backup copies may remain temporarily until overwritten or isolated.

• Gameplay progress and app identifiers: while needed for progress, backup or restoration and for a limited period thereafter.
• Purchase and entitlement records: as needed for delivery, restoration, fraud prevention, disputes and accounting, tax and consumer laws.
• Advertising and consent records: for the campaign, consent or opt-out period and a reasonable audit period.
• Diagnostics, support records and website security logs: for configured or limited security, troubleshooting, response and legal periods.

7. Security

We use reasonable administrative, technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure or destruction, including access controls, encryption in transit, secure development and hosting, monitoring, incident management and vendor diligence. No system is completely secure.

8. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13, or a higher minimum age where law requires it. We do not knowingly collect a child’s personal data in a manner requiring parental consent unless consent has been obtained and the Service is configured for applicable children’s privacy laws. Parents or guardians may contact us if a child provided data improperly; we may delete or restrict it and disable relevant identifiers.

9. Your Rights and Choices

Depending on where you live and subject to legal conditions, you may have rights to access, correct, delete, destroy, anonymize or restrict processing; object to legitimate-interest processing, direct marketing, targeted advertising, sale or sharing; receive portable data; withdraw consent for future processing; object to certain solely automated decisions; and complain to a data-protection or consumer authority.

Email support@playscout.co and identify the Service and relevant device, app or user identifier. We may verify identity and authority. Deleting an app does not necessarily delete provider-held data. You may also use Apple Tracking controls, Android privacy and advertising settings, platform-account settings, in-game privacy screens and device notification settings. We will not discriminate for exercising a right, except where deletion or restriction makes a feature technically unavailable.

10. Regional Information

10.1 Türkiye

For users in Türkiye, PlayScout is the data controller. Processing relies on Articles 5 and 6 of the KVKK, including consent where required, contract necessity, legal obligations, rights protection and legitimate interests where fundamental rights are not prejudiced. Under Article 11, you may have rights to learn whether data is processed, obtain information and purposes, know recipients in Türkiye or abroad, request correction, deletion or destruction and notification, object to an exclusively automated result and claim compensation for unlawful processing. Apply using Section 13 contact details and methods permitted by Turkish law.

10.2 EEA, United Kingdom and Switzerland

Where GDPR, UK GDPR or Swiss law applies, PlayScout is the controller. You may have access, rectification, erasure, restriction, portability, objection and consent-withdrawal rights and may complain to a supervisory authority. We do not use personal data for legal or similarly significant effects solely through automated processing.

10.3 United States

Where U.S. state privacy law applies, you may request access, correction, deletion or portability and opt out of targeted advertising, sale or sharing, subject to definitions and exceptions. You may also appeal a denied request or use an authorized agent. We do not sell for money, knowingly sell or share data of users known to be under 16, or offer financial incentives for data. Eligible users may email support@playscout.co and use available controls.

11. Third-Party Services

Links, advertisements and integrations operated by third parties are governed by their own terms and privacy notices. Review them before interacting. PlayScout is not responsible for independent third-party privacy practices except as required by law.

12. Changes to This Policy

We may update this Policy for changes in Services, technologies, legal requirements or practices. We will post updates at playscout.co/privacy and revise the Effective Date. Where required, we will provide additional notice and obtain consent for a material change where applicable law requires it.

13. Contact Us

PlayScout Studios Oyun Yazılım Pazarlama Anonim Şirketi
Halaskargazi Mah. Halaskargazi Cad. No: 38-66E, İç Kapı No: 215
Şişli, Istanbul 34371, Türkiye
support@playscout.co
playscout.co